Kedai 888 Privacy Policy – Malaysian User Data & Privacy Protection

Welcome to the Kedai 888 Privacy Policy. This document is published by Kedai 888 ("we", "platform", or "Kedai 888") and applies to all users who access or use our services through our website kedai888.biz, including Sports Betting, Live Casino, slots, poker, and all other related features.

Kedai 888 recognises that privacy is a fundamental right. We do not view data protection as merely a legal obligation — it is part of our commitment to the trust you place in us as your preferred betting platform in Malaysia.

This Privacy Policy clearly explains: what data we collect from you, why we need it, how we store and protect it, who it may be shared with under certain circumstances, how long it is retained, and what rights you have over your data. It also covers how we use cookies and tracking technologies to enhance your experience on the Kedai 888 platform.

Kedai 888 collects several categories of personal data depending on how you interact with our platform. Below is a comprehensive overview of the types of data involved:

Kedai 888 does not collect sensitive data such as health information, religious beliefs, or political views for platform operations. Biometric data is also not collected during the standard registration process.

Kedai 888 collects personal data from users in several ways, both directly and automatically:

• Account Registration: When you register a new account with Kedai 888, you provide identity and contact information directly through the registration form.
• KYC (Know Your Customer) Process: To meet compliance requirements and verify your identity, we may request additional documents such as a copy of your MyKad or a Malaysian bank statement.
• Financial Transactions: Every time you make a deposit or withdrawal via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, your transaction details are automatically recorded.
• Platform Usage: Technical and game data are collected automatically when you use the platform — including pages you visit, games you play, and time spent on the platform.
• Cookies & Tracking Technologies: As outlined in Section 6, we use cookies to collect navigation data and user preferences.
• Customer Support: When you contact Kedai 888 customer support, your conversations and the information you provide are recorded for quality assurance and reference purposes.

Kedai 888 uses collected data solely for legitimate and reasonable purposes. The following is a complete list of the purposes for which data is used:

• Account Management: Creating, verifying, and maintaining your user account on the Kedai 888 platform.
• Transaction Processing: Processing deposits and withdrawals in MYR (RM) via your chosen Malaysian payment method.
• KYC & Anti-Money Laundering (AML) Compliance: Verifying user identities and monitoring suspicious transactions in compliance with Malaysian legal requirements.
• Platform Improvement: Analysing usage patterns to improve the interface, performance, and overall experience of the Kedai 888 platform.
• Customer Support: Providing technical assistance and addressing user enquiries effectively.
• Service Communications: Sending important notifications related to your account, transactions, or policy updates.
• Responsible Gambling: Monitoring gameplay patterns to identify users who may need responsible gambling support.
• Personalised Marketing (with your consent): Sending promotions, bonus offers, and the latest updates from Kedai 888, only where you have given your consent to receive them.

Kedai 888 does not sell or rent users' personal data to any third party. However, in certain limited circumstances, Kedai 888 may share data with the following parties:

• Payment Service Providers: DuitNow operators, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and Malaysian banks involved in processing your RM transactions — solely for the purpose of handling deposits and withdrawals.
• Game Software Providers: Game platform providers who require access to session data to ensure continuity and integrity of gameplay.
• Regulatory Authority: Where required by Malaysian law or a valid court order, Kedai 888 is obliged to disclose data to the relevant authorities, such as Bank Negara Malaysia or law enforcement agencies.
• Audit Services: External auditors appointed to verify platform compliance and financial integrity, bound by strict confidentiality agreements.

All third parties that share data with Kedai 888 are bound by strict data protection agreements and are not permitted to use user data for any purpose beyond what has been specified.

Kedai 888 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly, and analyse usage patterns for continuous improvement.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies: Collects information on how users interact with the platform to help us identify and resolve technical issues.
• Functional Cookies: Storing user preferences such as language settings, display preferences, and login details for your convenience.
• Analytics Cookies: Used to understand aggregate usage patterns and help us improve the Kedai 888 platform.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the Kedai 888 platform.

Kedai 888 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, loss, alteration, or disclosure. Key measures we have in place include:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols
• Stored data encryption using AES-256 standards
• Role-based access control for internal staff
• Round-the-clock security monitoring and intrusion detection by our cybersecurity team
• Two-factor authentication (2FA) is available for all user accounts
• Regular penetration testing by independent third parties
• Regular information security training for all staff with access to user data
• A comprehensive incident response plan to address any data breach swiftly

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Kedai 888's privacy policy, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our privacy team at support@kedai888.biz with the email subject "Privacy Rights Request". We will process your request within 14 working days from the date of receipt.

Kedai 888 retains users' personal data only for as long as necessary to fulfil the original purpose of collection or as required under Malaysian law:

• Active Account Data: Retained for as long as the account remains active and registered with Kedai 888
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements
• KYC (Identity Verification) Data: Retained for 5 years after account closure in accordance with AML requirements
• Communication Logs: Retained for 2 years from the date of communication
• Technical Data & Access Logs: Retained for 90 days for security and troubleshooting purposes

Once the retention period expires, data will be securely deleted or anonymised using approved procedures in line with industry standards.

The Kedai 888 platform may contain links or references to third-party websites in certain contexts. Kedai 888 is not responsible for the privacy practices or content of those third-party websites. Our Privacy Policy applies only to information collected through the kedai888.biz platform.

We encourage users to read the privacy policy of any third-party websites you visit, including e-wallet operators and payment services you use for deposits and withdrawals at Kedai 888.

Kedai 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, evolving Malaysian legal requirements, or changes to our platform's operations.

Users will be notified of any significant changes to this Privacy Policy via in-platform notifications or email to their registered address, at least 14 days before the changes take effect. The "Updated" date at the top of this page reflects the date of the current version of this Privacy Policy.

Your continued use of the Kedai 888 platform following any changes to this Privacy Policy constitutes your acceptance of the updated version.

If you have any questions, concerns, or wish to exercise your privacy rights in relation to Kedai 888's Privacy Policy, please contact us through the following channels:

For formal complaints regarding data protection, you may also refer to the Department of Personal Data Protection Malaysia (PDPD) responsible for enforcing the Personal Data Protection Act 2010 in Malaysia.